Features / SLA
What is a 500% SLA?
Every hour of downtime is credited back five times over. Automatically, from the first minute, on every plan. 1 hour down = 5 hours back.
Run your own numbers in the downtime credit calculator, your price, your provider’s SLA, your outage, side by side with ours.
The math, in plain numbers
The credit is time multiplied by five, with no threshold to cross first and no claim form. Our monitoring already knows the exact downtime, so the credit simply appears.
5 minutes down
25 minutes credited
A blip most hosts never compensate at all
90 minutes down
7.5 hours credited
Below the 99.9% monthly threshold at most hosts: they pay nothing
4 hours down
20 hours credited
A bad incident, compensated automatically the same day
Why the industry standard is designed not to pay
The typical hosting SLA says 99.9% uptime, which sounds like a promise but works like a shield. It only activates after roughly 43 minutes of downtime in a month; it credits at 1x, so an hour of outage refunds about a dime on a $70 plan; the payout is capped at your monthly fee; and it pays only if you detect the outage, document it, and file a claim before a deadline. Every one of those terms protects the provider. A 500% SLA inverts each of them: from minute one, at five times the downtime, capped generously, and automatic. An SLA that costs us real money when we fail is the only kind that tells you anything about our confidence.
The full legal terms live in our SLA agreement. The behavior described here applies to every plan, at every size.
Compensation vs downtime
SLA calculator
What would an outage pay you?
Drag the sliders. The comparison is computed live against typical 99.9% SLA contract terms.
Typical industry terms modeled: credit only after 43 minutes/month (99.9% threshold), at 1x prorated service time, claim form required.
RemarkableCloud credits
$0.41
7.5 hours of service, automatic
Typical 99.9% SLA pays
$0.08
after you file a claim
Payout comparison
5.2x more compensation here, with zero paperwork.
How downtime is measured, technically
Downtime is measured by the same monitoring that runs the platform: more than 200 parameters per server checked every minute, from inside the server (services, disk, memory, mail queues) and from outside it (network path, HTTP answers). An outage clock starts at the first failed check and stops at the first clean one, so the credited window is the monitored reality, not your support ticket's timestamp. That is also why no claim form exists: the system that detects the outage is the system that credits it. Public network status is independently visible on our status page, so the record you can audit and the record that pays you are the same record.
The outage clock, minute by minute
FAQ
The 500% SLA, answered.
What is a 500% SLA?
A 500% SLA means every hour of downtime is compensated with five hours of service credit. If your server is down for one hour, five hours are credited back to your account, automatically. It is our uptime guarantee on every plan, and it starts from the first minute of downtime, not after a monthly threshold.
How is the credit calculated?
Credit = downtime multiplied by five, applied as service time to your account. Ninety minutes of downtime becomes seven and a half hours of credited service. There are no thresholds to cross and no minimum outage before it applies.
Do I have to file a claim?
No. Credits are applied automatically. Most SLA programs in hosting require you to detect the outage yourself, document it, and file a claim within a deadline. Ours does not: our monitoring already knows the exact downtime, so the credit simply happens.
How does this compare to a typical 99.9% SLA?
A typical 99.9% SLA only pays after uptime falls below the threshold in a month (about 43 minutes), usually credits at 1x, caps the payout at the monthly fee, and requires a claim. A 500% SLA credits from minute one, at five times the downtime, automatically. The percentage is the marketing; the contract terms are the product.
Why offer terms this aggressive?
Because the economics only work if downtime is rare, and after 25 years of running this platform, it is. An SLA that costs the provider real money when it fails is also the only SLA that tells you anything about their confidence. Ours is priced so that we feel every outage. That is the point.
Your server runs. You sleep.
Fully managed hosting from people who have been doing this since 2001.